Immigration Dept Launches QRT Initiative for Tourists Arriving at KLIA

The Immigration Department of Malaysia has formed a quick response team (QRT) to address counter congestion at the Kuala Lumpur International Airport (KLIA).

Immigration director-general Datuk Khairul Dzaimee Daud said a total of 12 QRT staff were divided into two teams to help expedite the arrivals of foreign nationals.

Comprising 30 officers, the QRT were deployed at both KLIA and KLIA 2 on Wednesday, Feb. 1, with staff working in the operational sector and other support services.

“The QRT will be on duty during peak hours from 2 PM to 8 PM involving 26 counters in KLIA. This peak hour congestion factor is due to the strict inspection of foreign visitors from high-risk countries,” Datuk told reporters during a press briefing at the KLIA.

Datuk said the QRT initiative will also be implemented at the Immigration, Customs, and Quarantine Complex (CIQ) of the Sultan Iskandar Building (BSI) and the Sultan Abu Bakar Immigration and Customs Complex (KSAB) on Monday, Feb. 6.