Shopee Malaysia Offers 15 Days Free Return Service to Users

Scams and frauds have become very prevalent on the Internet, especially in the online shopping space. In response to this, leading e-commerce platform Shopee in Malaysia has launched a new service that guarantees risk-free shopping to its customers.

Called the “15 Days Free Returns” program, the new service allows customers to return eligible items within a 15-day guarantee period, whether the item does not meet expectations, has defects, or for any other reason—no questions asked!

The service is free of charge, even for those who opt to return items more than once. Customers can also choose to have the items picked up from their doorsteps by any Shopee Supported Logistics (SSL) or drop them off at the nearest SPX Express, J&T, or Pos Laju outlets.

To use the new feature, customers can simply choose the “Change of Mind” option for their “Return/Refund” reason without the need to contact the seller directly.

Users, however, must make sure to follow the terms and conditions to be able to get the return guarantee. This includes ensuring that original labels are intact, sets have complete items, and electronics remain sealed, among others. View the full terms and conditions here.

“We understand that shopping preferences can evolve, and this program empowers users by allowing returns within the 15-day Shopee Guarantee period,” said Ming Kit Tan, Head of Marketing and Business Intelligence at Shopee Malaysia, in a press release.

To view a detailed guide on the “15 Days Free Returns” program, visit Shopee Malaysia’s website.